The ROI of Diversity and Inclusion: Why it Matters for Employers Now More than Ever 


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The ROI of Diversity and Inclusion: Why it Matters for Employers Now More than Ever 

Diversity and inclusion efforts are not just trends on social media. They should be at the forefront of business initiatives today. Diversity promotes equality that propels the organization to thrive in the ever-increasing interconnected and diverse world.

Here, we explore the tangible return on investment (ROI) organizations can achieve by fostering a diverse and inclusive workforce. From enhanced innovation and creativity to improved decision-making and customer satisfaction, we uncover the compelling business case behind diversity and inclusion initiatives.


How Diversity and Inclusion Benefits Employees 

Embracing diversity within organizations brings about a multitude of benefits. And these benefits positively impact not just the employees but the organization as a whole.


1. Innovation and Creativity

Diverse perspectives and experiences are catalysts for innovation and creativity in an organization. When employees from various backgrounds collaborate, their unique insights can lead to groundbreaking ideas and solutions.

In embracing diversity, organizations can tap into fresh perspectives to drive innovation forward. Large organizations such as Apple, Google, and Microsoft have already embraced diversity and reaped the rewards of their diverse workforce by introducing game-changing technologies and services.


2. Decision-Making

Organizations can make more informed and balanced decisions when considering multiple viewpoints and avoiding biases.

Different backgrounds and experiences bring valuable insights to the table. This fosters robust discussions and critical thinking that leads to better problem-solving.


3. Employee Engagement and Retention

When employees feel valued, respected, and included, they’re more motivated to contribute their best work.

Retention rates will also improve, as employees are more likely to stay with a company that embraces diversity and provides equal opportunities for growth and development.


4. Market Reach and Customer Satisfaction

Diversity directly impacts an organization’s ability to reach diverse customer demographics and deliver exceptional customer experiences. By having a workforce that mirrors the diversity of their target market, companies can better understand and address customer needs.

Diverse perspectives contribute to product and service customization, leading to higher customer satisfaction and loyalty. Organizations prioritizing diversity gain a competitive edge by connecting with a broader audience.


5. Mitigation of Legal and Reputational Risks

Lack of diversity and inclusion can expose organizations to legal and reputational risks. Claims of discrimination based on race, national origin, or other factors can damage an organization’s brand.

To mitigate these risks, organizations can implement proactive measures, such as fostering inclusivity, implementing diverse hiring practices, and providing diversity training. Moreover, complying with laws like the Immigration Reform and Control Act (IRCA) safeguards against legal repercussions, attracts candidates, and demonstrates their commitment to social responsibility. ¹


Strategies for Building an Inclusive and Rewarding Future 

Unlocking the full potential of your investments requires strategic planning and effective implementation. When it comes to maximizing your ROI, organizations need to employ specific strategies tailored to their unique goals and objectives.


1. Create an inclusive work environment.

This requires a deliberate focus on cultivating a safe and supportive workplace that values and respects every individual. It starts with promoting psychological safety, where employees feel comfortable expressing their ideas, perspectives, and concerns without fear of judgment or reprisal.

Inclusive leaders play a crucial role in setting the tone and modeling inclusive behaviors. By actively promoting diversity, celebrating differences, and demonstrating respect for all team members, you can cultivate a sense of belonging among your employees.

This empowers employees to bring their authentic selves to work, which can drive their satisfaction, productivity, and overall organizational success.


2. Promote inclusive recruitment and hiring practices.

To attract candidates from diverse backgrounds, organizations must intentionally eliminate bias in job postings and descriptions. For example, using inclusive language and avoiding gender-coded or exclusive terms ensures job opportunities are accessible and appealing to a wide range of candidates.

Expanding candidate-sourcing strategies is another vital step in fostering diversity. It’s essential to go beyond traditional channels and explore diverse networks to attract a broader pool of candidates.

Additionally, implementing diverse interview panels that represent a variety of perspectives helps ensure a fair and unbiased evaluation process. This evaluates candidates based on their skills, qualifications, and potential, which enables organizations to make informed and equitable hiring decisions.


3. Focus on employee development and growth opportunities.

Investing in the professional growth of underrepresented groups is strategic for organizations. To achieve this, organizations can offer comprehensive mentoring programs that pair employees with experienced professionals who can provide guidance, support, and valuable insights to help them navigate their career paths and help them advance.

Through these initiatives, organizations can empower their employees, foster a culture of inclusivity, and cultivate a diverse pipeline of future leaders who can bring fresh perspectives and innovative ideas to the organization.


4. Utilize employee resource groups (ERGs).

ERGs serve as vital forums for employees to come together, share their experiences, and collaborate on initiatives that drive positive change. These groups create a sense of belonging and support, fostering an inclusive environment where everyone’s voices are heard and respected.

In supporting ERGs, you’re also encouraging employee engagement, fostering a sense of belonging, and tapping into diverse employees’ unique insights and perspectives.


5. Conduct diversity and inclusion training to remove bias.

Take diversity and inclusion training to a whole new level with interactive and engaging programs. Training sessions should be captivating where employees find interest in what’s being presented.

Focus on challenging biases, broadening perspectives, and igniting meaningful conversations. You can tackle the tough topics head-on, sprinkling in a dash of wit and humor to keep things light while driving home important messages.

Through these training programs, you’ll empower employees to recognize and address their own biases, paving the way for a more inclusive and harmonious workplace. This lets you break down barriers and build bridges together.


6. Measure progress and accountability.

Believe in the power of metrics and key performance indicators (KPIs) to measure the impact of diversity and inclusion initiatives. Don’t just check boxes—look for meaningful data that tells a compelling story.

Track key metrics, such as representation at different levels of the organization, employee satisfaction surveys, and diversity in leadership positions, to give you a clear picture of progress. But don’t stop at numbers alone. Dive deep into the stories behind the data to uncover the real impact of your efforts.

For example, you can celebrate the success stories of employees who have thrived in your inclusive environment to showcase the tangible benefits of diversity and inclusion.


7. Keep in mind that it’s a continuous effort.

Diversity, equity, and inclusion (DEI) is not a “one-and-done” deal or a checkbox to tick off. It’s an ongoing journey and one you should be committed to making a part of your organizational DNA.

This means always looking for new ways to nurture an inclusive environment, challenge biases, and create opportunities for everyone to thrive. It also means embracing feedback, learning from mistakes, and adapting your strategies to create an even more inclusive environment where everyone feels valued and included.



At Strategic Systems, we understand the transformative power of diversity and inclusion. If you’re ready to take action and prioritize diversity and inclusion in your organization, reach out to us.

Together, we can build a diverse and inclusive future that drives success and growth for your business.



  1. “National Origin Discrimination”, U.S. Equal Employment Opportunity Commission, accessed May 24, 2023,