Are you looking for ways to optimize your IT processes? You can invest more in your in-house team or consider switching to a managed service provider (MSP) like Strategic Systems.
In this article, we provide insights on the benefits and challenges of both IT models to help you decide which will better benefit your organization, empowering you to make the right decisions to improve your business efficiency, agility, and long-term success.
Building on Trust and Collaboration: Managed Services and In-House Expertise
Working with an MSP is an outsourcing practice usually utilized by businesses to reduce expenses and improve efficiency. MSPs’ services may range from general to specific, depending on your needs.
According to Statista, managed services had a market value of nearly $279 billion globally in 2022.¹ It is estimated to exceed $400 billion in 2026. On the other hand, in-house expertise requires you to build your IT team by hiring experts full-time or on contract.
Let’s dive deeper into the pros and cons of managed services and in-house solutions.
1. MSPs use trusted and proven technologies.
When working with an MSP, look for a company with proven experience. You can benefit from their streamlined processes, technological knowledge, and expertise accumulated from years of experience with various clients. This guarantees that they can provide top-notch solutions with fewer errors.
On the other hand, building your in-house team from scratch requires thoroughly researching the latest technologies. You can try various programs and tools, but they may be more expensive. However, you must also learn these technologies and gather experience as your company grows.
2. You have more control over your processes with an in-house team.
In-house teams can give you more control if you wish to oversee your process regularly. You can also adjust your systems immediately to address any concerns in your business.
Meanwhile, getting in touch with a provider for any adjustments may require you to wait sometime. This is due to your different time zones and the MSPs’ availability to accommodate your needs. Aside from you, they also have other clients that require their services.
To improve communications, obtain the most suitable contact person and set regular meetings.
3. Managed services can help you address the tech talent shortage and save on employment costs.
According to a survey by Gartner, IT executives view the talent shortage as a significant barrier to adopting 64 percent of emerging technologies.² This rose from just 4 percent back in 2020.
Yes, hiring in-house talent can assure you that the people you work with are highly qualified, but if you are having difficulty looking for suitable candidates to form your team, working with MSPs may address your tech needs faster.
Working with MSPs can also help you save on employee salaries, benefits, and training costs.
4. An in-house team can gain better familiarity with your processes.
In-house IT employees can be more familiar with your organization’s systems and processes. This can help you communicate with them better, and your issues may be resolved faster.
Working with MSPs may require you to explain your current processes from scratch thoroughly. You would need more patience to walk them through your business needs to ensure they provide you with the best solutions.
5. MSPs can provide you with 24/7 support.
In-house employees usually end their shifts with everyone else in your office unless you have a team who will work the night shift. Many MSPs can provide 24/7 support using their monitoring tools to keep your data and cloud safe.
Finding the Right MSP for Your Organization
If you are considering an MSP, here are a few tips you may consider applying to find the right one for your company.
1. Identify what IT processes you need to work on.
Start by identifying the IT processes you want to integrate into your business. You may seek the suggestions and opinions of other leaders to make a list that includes all your business needs.
There are several services MSPs can provide you. They may include cloud services, database services, security, and backup and disaster recovery.
2. Research and narrow down your MSP options.
MSPs may specialize in various industries. To ensure that you find one that can best cater to you, you may want to consider looking for providers with experience working in your industry. This guarantees they can easily understand your requirements upon your first few contacts.
It would also be best to find an MSP that offers a range of services so that you wouldn’t have to look for other providers in case your needs change in the future.
3. Set a meeting with each provider.
You can set a meeting with each provider to see what they can offer you. Ask them about specific procedures and technologies to help you decide which provider you can work with efficiently and comfortably.
If possible, bring a representative from each department that will be covered by the service you are outsourcing so that they can help you decide if an MSP will be good for the entirety of your business.
Empowering Your In-House Team
Working with an in-house team requires investing in people and their tools. Here are some steps and practices you may want to apply.
1. Identify what kind of experts you need to hire.
If you have already identified the technologies or processes you want your business to leverage, it’s time to identify the experts you seek. Research what skills or work experience each expert needs to have. If you have preferred certifications, list them down as well—all of these details will be required for your job postings.
2. Be prepared for training and certification costs.
Technologies are drastically transforming with the presence of AI adopted by various industries. This means that the tools used by bad actors are also becoming more advanced. If you want your in-house team to keep your processes secure and updated, you may need to invest in their continuous development.
3. You would have to invest in the latest technologies.
Aside from allotting a budget for your in-house teams’ salaries, benefit packages, and training courses, you would also need to keep your systems updated. Doing this can keep your processes more secure and help you adapt to the changes in the market.
4. You may get the help of staffing firms.
If you are unsure where to find high-quality candidates, you may choose to work with staffing firms that specialize in hiring tech experts. Working with them can save you so much time as they will handle the hiring process.
Managed Service Providers or In-House IT Team
Whether you should form an in-house team or work with an MSP may depend on your needs, strategies, and budget. If you are looking to customize your processes and directly manage people, then an in-house team may be advantageous to you. If you wish to save on full-time employment costs and harness the proven expertise of a provider, working with an MSP is a better choice.
Whichever of these two you choose, it’s important to weigh their advantages and potential challenges and consider your organization’s specific needs and requirements before making your final decision.
FIND THE BEST IT SOLUTIONS WITH STRATEGIC SYSTEMS
Whether you are looking for experts to add to your team or an MSP to manage your processes, Strategic Systems can help you.
We can help you find prequalified candidates with the right skill set and experience through our Staffing Solutions. On the other hand, our Managed Solutions will provide you with a range of services to help you maximize your investment, covering minor updates and complete end-to-end solutions.
Get in touch with us today, and let’s discuss your options.
1. “Forecast Size of the Managed Services Market Worldwide from 2022 to 2032.” Statista, 4 Sep. 2023, www.statista.com/worldwide-managed-services-market-size.
2. “Gartner Survey Reveals Talent Shortages As Biggest Barrier to Emerging Technologies Adoption.” Gartner, 13 Sep. 2021, www.gartner.com/gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption.