Product Client Enablement Manager

Job Description

  • Location: Tempe, Arizona
  • Type: Contract
  • Job #8780

 

Job Title: Product Client Enablement Manager
Duration: 6 Months +
Location: 100% Remote

Responsibilities:
This role will be responsible for managing product and digital channel learning through the usage of in-context help support by contributing to the strategic direction and system maintenance to support client learning and enablement. This is done through identifying key user, product, and feature interactions, creating and delivering relevant content – all with a lens focused on supporting usability, adoption, and overall user success.

Primary Responsibilities:
• Create copy for interactive guides or flows and load into digital system, deciding where and when we are using this content within the user experience, how the copy is written, and delivered
• Work with Agile pods and UX/design teams to ideate on opportunities to create interactive guides or flows that will sit as an overlay inside our digital channels and support digital adoption and client enablement
• Define, write, and prioritize user stories and requirements for the creation of interactive guides, interstitials, or flows that will sit as an overlay inside our digital channels. Focus includes content and taxonomy management – all with a user experience lens
• Manage change through understanding the nuances that will need to be highlighted to support digital adoption by client users
• Work with sponsors to establish trackable business objectives and success metrics
• Managing / monitoring success of content and provide feedback to product teams as acquired from surveys/interviews and metrics
• Consulting with vendor and acting as a liaison between vendor and agile pods when necessary

Requirements
Must have:
• Bachelor’s Degree in Business, Management or Equivalent Experience required
• 5+ years’ experience in client training and/or learning, product enablement, or change management
• Experienced in content use case and strategy development with focus on client needs and solutioning – delivering and promoting value to the client and support for serving teams
• CMS content development and production delivery management experience
• Excellent web copy writing, editing, and basic html skills, with the ability understand when the best way to deliver content is via copy, walkthrough, infographic, video, etc.
• Understands principles of user and client experience journeys – product utilization enablers
• Project management experience, or the ability to show experience around successfully managing multiple projects simultaneously, pivoting when priorities and requirements change, and meeting aggressive deadlines

 

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Strategic Systems, Inc. is an Equal Opportunity Employer. We do not discriminate against qualified applicants based upon any protected group status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital status , military or veteran status, sexual orientation, physical or mental disability or medical condition as defined by applicable equal opportunity laws. All employment is decided on the basis of qualifications, merit, and business need.