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Robotic Process Automation

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Process Automation Is The Digital Equalizer
Process automation increases operational efficiency an improves overall business performance. Automation is the great equalizer that promotes disruption, overcomes disadvantages of scale, and increases market velocity and efficiency.
Doing more with less is difficult – process automation can help.

For organizations seeking incremental or transformational improvements to their business model, we offer business process transformation services designed to improve the productivity of internal resources and improve accuracy, and efficiency of conventional legacy business processes. Using best practices and industry standard techniques, coupled with the latest intelligent process mapping, and RPA technology, we achieve substantial improvements across the critical functions of our client’s business.

Our RPA services are available for specific automation tasks or requirements, on a per Robot basis, or can be deployed as an onsite capability that our clients can support post-implementation. We have found that often our clients have specific business processes that benefit from redesign and redeployment using robots, and choose to have us design, develop, implement, and monitor the robots from within our Center for Advanced Technology & Innovation (CATI).

Our approach to process automation gets you up and running quickly.

Our approach to implementing RPA is built on 3 guiding principles and the understanding that RPA can be configured to replace any process that is repeatable, routine, and is currently performed by a human.

  • Selecting candidate processes for inclusion into a pilot program is done in collaboration with process owners. Processes must be stable, mature, optimized, rules-based, repetitive, and usually high volume. We start with a pilot pro-gram on a visible bottleneck or pain point in the organization. For organizations that are new to RPA we recommend starting with a pilot program so that workers become familiar and comfortable with the robots and what they do.
  • Second, as part of this process we often take the opportunity to look for improvements that can and should be made to the process before moving on to designing the software robots, configuring the robots and testing the robots.
  • Third, is change management and persuading the organization to change and adopt automation. It is a key issue from the outset. It is critical that this initial venture into RPA is championed by the “C” suite. Additionally, having a continuous improvement capability and strong relationships between IT, governance, and security.
RPA is most beneficial when considered as a strategic tool, although tactically it’s impossible to look past the 30% to 50% cost savings that are possible. But if you use RPA as a broader strategic tool, you get a lot more out of it. Among the key benefits that organizations realize almost immediately include:

  • Frees up resources: RPA automates repetitive tasks, doing them quicker, and more accurately than humans. Freed re-sources can be assigned to higher value tasks like customer service.
  • Scales quickly and is inexpensive to deeply: RPA software is enterprise grade, and enterprise safe software that can be scaled and is reusable. This means organizations have access to capacity on demand.
  • Lightweight and portable: RPA bots lightweight in the sense that you don’t need a lot of IT involvement to get it up and running. Business and operations resources can quickly configure and apply bots.
  • Significant ROI, very quickly: Studies have shown that organizations can expect between 30% and 200% ROI in the first year alone, depending on the industry. However, ROI alone doesn’t account for the long-term value that RPA gives the organization.
Service Overview
Doing more with less is difficult – process automation can help.

For organizations seeking incremental or transformational improvements to their business model, we offer business process transformation services designed to improve the productivity of internal resources and improve accuracy, and efficiency of conventional legacy business processes. Using best practices and industry standard techniques, coupled with the latest intelligent process mapping, and RPA technology, we achieve substantial improvements across the critical functions of our client’s business.

Our RPA services are available for specific automation tasks or requirements, on a per Robot basis, or can be deployed as an onsite capability that our clients can support post-implementation. We have found that often our clients have specific business processes that benefit from redesign and redeployment using robots, and choose to have us design, develop, implement, and monitor the robots from within our Center for Advanced Technology & Innovation (CATI).

Service Description
Our approach to process automation gets you up and running quickly.

Our approach to implementing RPA is built on 3 guiding principles and the understanding that RPA can be configured to replace any process that is repeatable, routine, and is currently performed by a human.

  • Selecting candidate processes for inclusion into a pilot program is done in collaboration with process owners. Processes must be stable, mature, optimized, rules-based, repetitive, and usually high volume. We start with a pilot pro-gram on a visible bottleneck or pain point in the organization. For organizations that are new to RPA we recommend starting with a pilot program so that workers become familiar and comfortable with the robots and what they do.
  • Second, as part of this process we often take the opportunity to look for improvements that can and should be made to the process before moving on to designing the software robots, configuring the robots and testing the robots.
  • Third, is change management and persuading the organization to change and adopt automation. It is a key issue from the outset. It is critical that this initial venture into RPA is championed by the “C” suite. Additionally, having a continuous improvement capability and strong relationships between IT, governance, and security.
Service Benefits
RPA is most beneficial when considered as a strategic tool, although tactically it’s impossible to look past the 30% to 50% cost savings that are possible. But if you use RPA as a broader strategic tool, you get a lot more out of it. Among the key benefits that organizations realize almost immediately include:

  • Frees up resources: RPA automates repetitive tasks, doing them quicker, and more accurately than humans. Freed re-sources can be assigned to higher value tasks like customer service.
  • Scales quickly and is inexpensive to deeply: RPA software is enterprise grade, and enterprise safe software that can be scaled and is reusable. This means organizations have access to capacity on demand.
  • Lightweight and portable: RPA bots lightweight in the sense that you don’t need a lot of IT involvement to get it up and running. Business and operations resources can quickly configure and apply bots.
  • Significant ROI, very quickly: Studies have shown that organizations can expect between 30% and 200% ROI in the first year alone, depending on the industry. However, ROI alone doesn’t account for the long-term value that RPA gives the organization.
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